Stuck in an eternal loop trying to buy stock

New Here ,
Mar 27, 2019

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I have tried to purchase an Adobe Stock 150 credit pack, but I am getting the message :

Your plan has expired. Please update your payment details to reactivate it.

I update my payment details (although the current ones were perfectly fine), and it then just tells me I need to reactivate my plan, and to enter my card details. I do so again, and then it tells me ;

We’ve encountered an error processing your information. Try submitting again, or use a different web browser.

Different browser, same result. Adobe, if you want my £720 I am hoping this can be fixed in the next hour, otherwise i'll buy a bundle elsewhere.  Its not the first time I have dad hassles licencing.

Thanks

Craig

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Stuck in an eternal loop trying to buy stock

New Here ,
Mar 27, 2019

Copy link to clipboard

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I have tried to purchase an Adobe Stock 150 credit pack, but I am getting the message :

Your plan has expired. Please update your payment details to reactivate it.

I update my payment details (although the current ones were perfectly fine), and it then just tells me I need to reactivate my plan, and to enter my card details. I do so again, and then it tells me ;

We’ve encountered an error processing your information. Try submitting again, or use a different web browser.

Different browser, same result. Adobe, if you want my £720 I am hoping this can be fixed in the next hour, otherwise i'll buy a bundle elsewhere.  Its not the first time I have dad hassles licencing.

Thanks

Craig

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73

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Mar 27, 2019 0
Adobe Community Professional ,
Mar 27, 2019

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you need to Contact Customer Care​​ !

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Mar 27, 2019 0
New Here ,
Mar 27, 2019

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Sounds good, apart from when I go to that link I get thisScreen Shot 2019-03-27 at 12.23.04.png

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Mar 27, 2019 0
Adobe Community Professional ,
Mar 27, 2019

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Did you try a different browser?

It works for me:

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Mar 27, 2019 0
New Here ,
Mar 27, 2019

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Yep - looks like its my personal Adobe account that has problems with contacting support, licencing stock. If I log in with my work Adobe ID all is fine

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Mar 27, 2019 0
Adobe Employee ,
Mar 27, 2019

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Hi C. S.,

I've sent you a private message.

EBQ

EBQ

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Mar 27, 2019 1
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