Stuck in annual subscription for Adobe stock that I didn't want. How do I cancel without paying fee?

New Here ,
May 12, 2020

Copy link to clipboard

Copied

Hi,

 

Several months ago I signed up to a free trial for Adobe Stock for my university project, which I was lead to believe was a risk free subscription. Apparently the risk free part was not the case, as I've now discovered that I've been locked into a YEAR subscription that I must pay almost £100 to get out of!? This wasn't communicated to me when signing up for the free trial, and I've now got £25 being taken from my account on a monthly basis for the next 7 - 8 months which I apparently can do nothing about outside of paying a large upfront fee. Needless to say, in the current financial situation that we all find ourselves in, this is not ideal.

 

Do I have any option here to cancel without paying the £100 fee? This is something I really can't afford at the moment.

 

Thanks.

TOPICS
Plans and purchase

Views

190

Likes

Translate

Translate

Report

Report
This conversation has been locked.

Stuck in annual subscription for Adobe stock that I didn't want. How do I cancel without paying fee?

New Here ,
May 12, 2020

Copy link to clipboard

Copied

Hi,

 

Several months ago I signed up to a free trial for Adobe Stock for my university project, which I was lead to believe was a risk free subscription. Apparently the risk free part was not the case, as I've now discovered that I've been locked into a YEAR subscription that I must pay almost £100 to get out of!? This wasn't communicated to me when signing up for the free trial, and I've now got £25 being taken from my account on a monthly basis for the next 7 - 8 months which I apparently can do nothing about outside of paying a large upfront fee. Needless to say, in the current financial situation that we all find ourselves in, this is not ideal.

 

Do I have any option here to cancel without paying the £100 fee? This is something I really can't afford at the moment.

 

Thanks.

TOPICS
Plans and purchase

Views

191

Likes

Translate

Translate

Report

Report
May 12, 2020 0
Adobe Employee ,
Aug 14, 2020

Copy link to clipboard

Copied

Hi I'm sorry you had difficulty cancelling your subscription. When you signed up for Adobe Stock you agreed to the terms for a 1 year commitment. I see that you used two months of your subscription which would make it difficult to cancel it without a fee.

EBQ

Likes

Translate

Translate

Report

Report
Aug 14, 2020 0
Resources
Buy Adobe Stock
Getting Started