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Student Stock Credits Missing

New Here ,
Jan 15, 2021 Jan 15, 2021

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Anyone else having the issue of having 0 student stock credits available? I tried going through my school's tech support but they were no help, and I'm not able to chat with an Abobe rep because they tell me I need to speak to my school's tech support! Gah so frustrating! I literally am not able to license anything-not even the free stock content. Help 😞 

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Adobe Employee , Jan 15, 2021 Jan 15, 2021
Hi @NicholeWeaver, I'm sorry you are having trouble. My first thought is are you seeing your name on the Adobe Stock website or the name of your school? You should see the name of your school. You may need to sign out and sign back in again. You will see a prompt for Personal and Company. Choose company. If you still don't see your quota for Adobe Stock licenses after doing the above then please contact our customer care team here: https://helpx.adobe.com/contact.html. Click on the chat icon i...

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Adobe Employee ,
Jan 15, 2021 Jan 15, 2021

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Hi @NicholeWeaver,

I'm sorry you are having trouble. My first thought is are you seeing your name on the Adobe Stock website or the name of your school? You should see the name of your school. You may need to sign out and sign back in again. You will see a prompt for Personal and Company. Choose company.

 

If you still don't see your quota for Adobe Stock licenses after doing the above then please contact our customer care team here: https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Thanks for getting back to me. I tried signing out and back in again and still the same result. 

I am under the "student stock" profile (see upper right corner of the following screengrabs):

NicholeWeaver_1-1610767793686.png

NicholeWeaver_2-1610767812126.png

I tried messaging adobe customer support using the link you provided and received the same result as well (bottom right):

NicholeWeaver_0-1610767611740.png

 

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Since this is an enterprise account your school administration will need to remedy the issue.

EBQ

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