Subscribtion Problem

New Here ,
Sep 23, 2019

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Hello , I have some serious problem. I started 30 days trial on adobe stock. But after 30 days I didn't received any message or something to know that plan have started. And it's 3 months I payed without knowing anything.

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Adobe Employee ,
Sep 23, 2019

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Hi,

It's unfortunate that you did not receive an email for the subscription renewal. Adobe usually sends an email just before we are about to charge you. I believe you might have missed the email or it might have landed to your Spam/junk folder. If you wish to discontinue with the subscription, cancel it here; https://helpx.adobe.com/in/stock/kb/cancel-membership-subscription-stock.html

 

You may also https://helpx.adobe.com/contact.html for help and support. 

Thanks 

Kanika 

 

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New Here ,
Sep 23, 2019

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So what we can do about 3 months that I pay and I didn't use the account.

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Adobe Employee ,
Sep 23, 2019

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Kindly get in touch wit our support team and they will decide upon exceptions( If any ) in this case.

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New Here ,
Sep 23, 2019

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Ok, I want to contact with support team . Can you please provide my message to them ?

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KanikaS LATEST
Adobe Employee ,
Sep 24, 2019

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You may use this link to contact support: https://helpx.adobe.com/contact.html

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