Subscription activation

New Here ,
Apr 11, 2018

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Iv just upped my subscription to 350 downloads but they aren't showing as available?

Hi Peter,

I apologize for the troubles that you've been facing with the subscriptions on your account.

I did check your account details and see that the 350 images plan is active under your personal account.

I believe the issue here is that you might be viewing your teams account on the Stock page which has a different Stock subscription plan.

Kindly switch to your personal account from the top right of the Stock homepage and select the correct account.

Let me know if you still face the issue.

Regards,

Sheena

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Subscription activation

New Here ,
Apr 11, 2018

Copy link to clipboard

Copied

Iv just upped my subscription to 350 downloads but they aren't showing as available?

Hi Peter,

I apologize for the troubles that you've been facing with the subscriptions on your account.

I did check your account details and see that the 350 images plan is active under your personal account.

I believe the issue here is that you might be viewing your teams account on the Stock page which has a different Stock subscription plan.

Kindly switch to your personal account from the top right of the Stock homepage and select the correct account.

Let me know if you still face the issue.

Regards,

Sheena

Views

75

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 11, 2018 0
Adobe Employee ,
Apr 11, 2018

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Hi Peter,

I apologize for the troubles that you've been facing with the subscriptions on your account.

I did check your account details and see that the 350 images plan is active under your personal account.

I believe the issue here is that you might be viewing your teams account on the Stock page which has a different Stock subscription plan.

Kindly switch to your personal account from the top right of the Stock homepage and select the correct account.

Let me know if you still face the issue.

Regards,

Sheena

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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