suscription

Jan 29, 2018

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I want to end my suscription but it seems impossible

Hi Anna,

Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you have any additional questions, feel free to update this thread so that we can assist you.

Regards

Twarita

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suscription

Jan 29, 2018

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I want to end my suscription but it seems impossible

Hi Anna,

Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you have any additional questions, feel free to update this thread so that we can assist you.

Regards

Twarita

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Jan 29, 2018 0
Adobe Employee ,
Jan 29, 2018

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Hi Anna,

Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you have any additional questions, feel free to update this thread so that we can assist you.

Regards

Twarita

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