System error when attempting to buy premium motion graphics plug in

New Here ,
May 22, 2020 May 22, 2020

Copy link to clipboard

Copied

It is now May 22, and I'm still having this issue. 
Trying to purchase motion graphics plug in for Adobe premiere pro Screen Shot 2020-05-22 at 9.45.00 AM.png

TOPICS
Troubleshooting

Views

417

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 22, 2020 May 22, 2020

Copy link to clipboard

Copied

Hi dennistrainorjr,

Your error is not caused by the same issue mentioned in the other thread. I'm looking into this and checking with our Stock Engineering team.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

Hi dennistrainorjr,

The reason you are getting this error is you have two active Creative Cloud subscriptions. You'll need to cancel one of them as our system has rules against individuals holding two active subscriptions for the same product.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 28, 2020 May 28, 2020

Copy link to clipboard

Copied

LATEST

But what you’re trying to buy is a template. A document. Not a plugin at all...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines