System Error when trying to buy credits

New Here ,
May 05, 2020 May 05, 2020

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Hi,

 

I've been trying to buy 40 credits for what seems like ages but I keep getting the same error:

shell_unique1_0-1588694596464.png

The monthly subscription on the other hand is working fine. I've already checked with the bank, Mastercard, etc. Everbody confirms that it should work - but it doesn't.

 

Please help!

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Plans and purchase, Troubleshooting

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Adobe Employee ,
Aug 21, 2020 Aug 21, 2020

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Apologies for the delayed response are you still having this issue?

EBQ

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