Takes too long to download a photo

[hadsdesign]

It takes about 5 to 10 minutes to download a photo I just bought the license.

That's when I can actually download it. Most of the time it simply will take so much time that the download will show an error message.

What's going on?

[twaritar3263062]

Hi Hebert,

I'm sorry for this inconvenience. A few other things which I would like to know in order to assist you further are:

1. What happens if you try to connect on a different network?
2. Are you behind a firewall?
3. What happens if you switch your browser to incognito or private mode?
4. Have you tried clearing your browser caches? Also, I would suggest you to try on a different browser and let me know if that solves the issue.

Please let us know so that we can help you further with your issue.

Regards,

Twarita

[hadsdesign]

Hey there! Thanks for the answer.

I tried everything, but it's still very slow.

1. I connected to a different network, but nothing changed.

2. I turned off the firewall, but nothing happened.

3. I tried using chrome in private mode, but nothing happened.

4. I cleaned the entire browser cache. Also tried using a different browser, but nothing happened.

When I start downloading it says around 10 to 15 minutes to finish, but then it gets slower and slower and the download stops.

[twaritar3263062]

Hebert,

Our engineering team is investigating this issue. I will update this thread once I hear from them.

Appreciate your patience.

Regards,

Twarita

[twaritar3263062 · Accepted solution]

Hebert,

There was an intermittent issue going on, which has been fixed now. Let me know if you are still having any concerns.

Regards,

Twarita