Takes too long to download a photo

New Here ,
Aug 09, 2018 Aug 09, 2018

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It takes about 5 to 10 minutes to download a photo I just bought the license.

That's when I can actually download it. Most of the time it simply will take so much time that the download will show an error message.

What's going on?

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Adobe Employee , Aug 22, 2018 Aug 22, 2018
Hebert,There was an intermittent issue going on, which has been fixed now. Let me know if you are still having any concerns. Regards,Twarita

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Adobe Employee ,
Aug 09, 2018 Aug 09, 2018

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Hi Hebert,

I'm sorry for this inconvenience. A few other things which I would like to know in order to assist you further are:

  1. What happens if you try to connect on a different network?
  2. Are you behind a firewall?
  3. What happens if you switch your browser to incognito or private mode?
  4. Have you tried clearing your browser caches? Also, I would suggest you to try on a different browser and let me know if that solves the issue.

Please let us know so that we can help you further with your issue.

Regards,

Twarita

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New Here ,
Aug 09, 2018 Aug 09, 2018

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Hey there! Thanks for the answer.

I tried everything, but it's still very slow.

1. I connected to a different network, but nothing changed.

2. I turned off the firewall, but nothing happened.

3. I tried using chrome in private mode, but nothing happened.

4. I cleaned the entire browser cache. Also tried using a different browser, but nothing happened.

When I start downloading it says around 10 to 15 minutes to finish, but then it gets slower and slower and the download stops.

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Adobe Employee ,
Aug 09, 2018 Aug 09, 2018

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Hebert,

Our engineering team is investigating this issue. I will update this thread once I hear from them.

Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hebert,

There was an intermittent issue going on, which has been fixed now. Let me know if you are still having any concerns.

Regards,

Twarita

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