Templates promoted by Adobe but cannot download.

New Here ,
Nov 15, 2018

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[Moderator moved from Forum comments to Illustrator.]

I am new to Adobe.

I am trying to download a template that was promoted by Adobe via email.

But this spinning 'wait wheel' has been spinning for 20 minutes. What is happening here?

Screen Shot 2018-11-16 at 8.19.51 AM.jpg

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Adobe Community Professional ,
Nov 16, 2018

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Think this needs to be moved to the Stock forums.

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Adobe Community Professional ,
Nov 16, 2018

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Okay, Tony and michaelv82619659,

Moved from Illustrator to Adobe Stock

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Adobe Employee ,
Nov 16, 2018

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Hi Michael,

Sorry to hear that.

Could you please share the file ID which you are referring to so that we can assist you further?

Regards,

Twarita

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