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Terrible and Misleading Customer Service

New Here ,
Dec 26, 2019 Dec 26, 2019

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I have been trying to reach a customer service representative for months to cancel and dispute and payments but absolutely no luck thus far. Doesn't matter if I'm texting with a representative who gives me broad, unclear responses or if I try to call the customer service number and sit on the phone for half an hour with 0 response. I wanted to try the photoshop app and then went I went to cancel a few months back the guy (only time I ever successfully talked to someone) said I could have another month for free plus stock. I've never actually used stock nor photoshop after the trial but have been dumbfounded at how hard it is to cancel or speak with someone.

 

Please somebody, anybody HELP ME TO CANCEL THESE SERVICES!!

 

Now I'm clicking on post and it won't even let me post this message to the community. Oh dear lord what happened Adobe?! 

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Troubleshooting

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 27, 2019 Dec 27, 2019
You realize the 1 month offer was to keep you from cancelling, right?  That's what's called a customer retention incentive.  If you wanted to cancel, why didn't you just cancel and be done with it?  These are the terms of service you agreed to when you joined. https://www.adobe.com/legal/subscription-terms.html  Log-in to your Adobe account below and click on Manage Plans button. https://account.adobe.com/plans When does your current plan expire? Cancelling an annual plan early will resul...

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Adobe Community Professional ,
Dec 27, 2019 Dec 27, 2019

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It's not possible to post with inappropriate words in your post!

Contact customer care: https://helpx.adobe.com/contact.html; type agent
for getting a human on the line. Chat may be slow to react during the
holidays.

You can self-cancel as long as there are no payment issues:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
<>
and
https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html.

--
Abambo Photography
Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Dec 27, 2019 Dec 27, 2019

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Which inappropriate words did I use. Please enlighten me!

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Adobe Community Professional ,
Dec 29, 2019 Dec 29, 2019

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Which inappropriate words did I use. Please enlighten me!

no idea, my crystal ball is currently under maintenance. There is a list of inappropriate words and if any of those words is in your post, you will not be able to post. Life spam checking.

 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Dec 27, 2019 Dec 27, 2019

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You realize the 1 month offer was to keep you from cancelling, right?  That's what's called a customer retention incentive.  If you wanted to cancel, why didn't you just cancel and be done with it? 

 

These are the terms of service you agreed to when you joined.

https://www.adobe.com/legal/subscription-terms.html 

 

Log-in to your Adobe account below and click on Manage Plans button.

https://account.adobe.com/plans

 

When does your current plan expire?

Cancelling an annual plan early will result in a 50% penalty fee.  To avoid penalty fees, wait until your 12th month of service to cancel.  

 

If you still need help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 27, 2019 Dec 27, 2019

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Nancy,

 

I have tried repeatedly to cancel via email, phone and chat. No one is able to respond or help me from Adobe?! No that is not what I agreed to and YES I tried to cancel months ago and still haven't used

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Adobe Community Professional ,
Dec 28, 2019 Dec 28, 2019

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  1. Adobe doesn't accept cancellations by e-mail. 
  2. I've never waited more than a couple of minutes for an online chat agent to join the session.  
    https://helpx.adobe.com/contact.html
  3. If you have difficulty with chat, try using a different device or browser.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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