Terugbetaling abonnement

New Here ,
Sep 11, 2017

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Beste Adobe,

Ik heb het abonnement vandaag opgezegd, maar er is wel voor de komende maand €29,99 van mijn rekening afgeschreven. Krijg ik deze nog terug?

Anders wil ik wel nog voor de komende maand de licenties krijgen waarvoor ik betaald heb.

Vriendelijke groet,

Kenneth van den Hoven

Hi Kenneth

It appears that the renewal charge was already processing when you cancelled the subscription.  We will arrange for this charge to be refunded.

Kind regards

Bev

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Terugbetaling abonnement

New Here ,
Sep 11, 2017

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Copied

Beste Adobe,

Ik heb het abonnement vandaag opgezegd, maar er is wel voor de komende maand €29,99 van mijn rekening afgeschreven. Krijg ik deze nog terug?

Anders wil ik wel nog voor de komende maand de licenties krijgen waarvoor ik betaald heb.

Vriendelijke groet,

Kenneth van den Hoven

Hi Kenneth

It appears that the renewal charge was already processing when you cancelled the subscription.  We will arrange for this charge to be refunded.

Kind regards

Bev

Views

103

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Sep 11, 2017 0
Adobe Employee ,
Sep 11, 2017

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Hi Kenneth,

I have checked your account and see that you have purchased the Adobe Stock subscription(10 images/month) plan on 11th August 2017 and then have cancelled it today (11th September 2017). So, in this case, you’ll be charged 50% of your remaining contract obligation.

Kindly go through Legal subscription terms | Adobe

Also, You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

You may refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Let me if this information helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Sep 11, 2017 1
Adobe Employee ,
Sep 12, 2017

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Hi Kenneth

It appears that the renewal charge was already processing when you cancelled the subscription.  We will arrange for this charge to be refunded.

Kind regards

Bev

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Sep 12, 2017 1
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