The chat doesn't work for days

New Here ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Hi! I’ve a problem but the chat doesn’t work for days. It said “Something went wrong. Try again or contact us by phone , on Twitter , or in the community forums while we work on fixing this.” How can I chat with Adobe Support?

Views

523

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Nov 22, 2017 Nov 22, 2017
Please see the private message I have sent to you.

Likes

Translate

Translate
Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Sorry to hear you've had problems connecting with Chat support.  Please try using a different browser to see if that helps.

Is there anything we can help you with?

Thanks

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

I've tried. Same results. I need to chat with someone in italian. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

The problem is that I got personal invoices rather than invoices addressed to my company. I've told the chat support to add the information about the company (as name and VAT number) before buying some videos because I wanted them addressed to it. He told me he would have done but I got them addressed to me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Hi Franco,

I understand your issue here.

Just wanted to understand, were you able to contact support and raise the concern with them? If yes, please provide the case number for the same so that I can check the status of the case and help you better.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2017 Nov 22, 2017

Copy link to clipboard

Copied

Unfortunately not, 'cause the chat doesn't work for days. I need the

invoices addressed to my company by the end of the month for the

accounting. Thanks

2017-11-21 20:45 GMT+01:00 Sheena Kaul <forums_noreply@adobe.com>:

The chat doesn't work for days created by Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the

full discussion <https://forums.adobe.com/message/9988276#9988276>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2017 Nov 22, 2017

Copy link to clipboard

Copied

Please see the private message I have sent to you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

Copy link to clipboard

Copied

LATEST

The issue has been resolved!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines