The huge cost of cancellation of my Adobe stock one-year subscription

New Here ,
Nov 25, 2018

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Hi,

in July this year I needed some photos, before I used the "Fotolia" service
I chose the annual plan badly instead of the monthly plan, I do not need more photos and when I want to cancel my yearly plan I have to pay 127.93 euros in penalties or pay without sense 36.89 per month until July 2019!
Can we do something about it ? Please help me
greetings
Tomas

Hi Tomasz,

Sorry to hear that you are facing issues with Adobe Stock services.

When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests and to check if an exception can be made in this scenario.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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The huge cost of cancellation of my Adobe stock one-year subscription

New Here ,
Nov 25, 2018

Copy link to clipboard

Copied

Hi,

in July this year I needed some photos, before I used the "Fotolia" service
I chose the annual plan badly instead of the monthly plan, I do not need more photos and when I want to cancel my yearly plan I have to pay 127.93 euros in penalties or pay without sense 36.89 per month until July 2019!
Can we do something about it ? Please help me
greetings
Tomas

Hi Tomasz,

Sorry to hear that you are facing issues with Adobe Stock services.

When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests and to check if an exception can be made in this scenario.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 25, 2018 0
Adobe Employee ,
Nov 27, 2018

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Hi Tomasz,

Sorry to hear that you are facing issues with Adobe Stock services.

When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests and to check if an exception can be made in this scenario.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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