This mockup says 'customize' but it isn't customizable

New Here ,
Jan 03, 2020

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hi guys,

 

I liked this mockup 243229189 which litarally says 'customize your design'. When I licenced and downloaded it, it was a plain JPG. Can I only use this with the text in it? Would be a bit disappointing and a waste of my credit.

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

 

The only  solutions for you are:

  • Contact customer service and ask for a replacement credit or
  • Wait for a friendly Adobe employee to pass by and grant the replacement credit.
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This mockup says 'customize' but it isn't customizable

New Here ,
Jan 03, 2020

Copy link to clipboard

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hi guys,

 

I liked this mockup 243229189 which litarally says 'customize your design'. When I licenced and downloaded it, it was a plain JPG. Can I only use this with the text in it? Would be a bit disappointing and a waste of my credit.

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

 

The only  solutions for you are:

  • Contact customer service and ask for a replacement credit or
  • Wait for a friendly Adobe employee to pass by and grant the replacement credit.
TOPICS
Troubleshooting

Views

369

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 03, 2020 0
Adobe Community Professional ,
Jan 03, 2020

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Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

 

The only  solutions for you are:

  • Contact customer service and ask for a replacement credit or
  • Wait for a friendly Adobe employee to pass by and grant the replacement credit.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 03, 2020 0
KanikaS LATEST
Adobe Employee ,
Jan 03, 2020

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Hi there, 

As mentioned earlier a Jpeg is not customizable. Feel free to update the thread and let us know if you need an extra license for the same. 

 

Thanks 

Kanika 

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Jan 03, 2020 0
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