Trial package payment gateway issue

New Here ,
Oct 03, 2020

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I try again many times but don't work! "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."

A bad experience, looks like they prevent free trial use !!!

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

By adding your payement cedentials you promise to pay the subscription if you like the service. Why would they (Adobe I suppose) like to prevent you using the service?

 

Contact your bank to see if there is a trouble with your credit card. If not, contact Adobe customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Plans and purchase, Troubleshooting

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Trial package payment gateway issue

New Here ,
Oct 03, 2020

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Copied

I try again many times but don't work! "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."

A bad experience, looks like they prevent free trial use !!!

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

By adding your payement cedentials you promise to pay the subscription if you like the service. Why would they (Adobe I suppose) like to prevent you using the service?

 

Contact your bank to see if there is a trouble with your credit card. If not, contact Adobe customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

TOPICS
Plans and purchase, Troubleshooting

Views

32

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2020 0
Adobe Community Professional ,
Oct 03, 2020

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By adding your payement cedentials you promise to pay the subscription if you like the service. Why would they (Adobe I suppose) like to prevent you using the service?

 

Contact your bank to see if there is a trouble with your credit card. If not, contact Adobe customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Oct 03, 2020 0
New Here ,
Oct 03, 2020

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My card not any issue (it using it for many service online)! My bank says the problem is with the payment carrier. (fraud prevention functions may be applied stupidly).

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