Truncated images

Explorer ,
Jan 09, 2021 Jan 09, 2021

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Recently, images I have downloaded have been truncated with blurring across the bottom 5% of the i mage (see below)

AdobeStock_245744930.jpeg

When I open directly in Photoshop 2021, I get the error message "This document may be damaged (the file may incomplete or truncated.) Continue?" The problem also occurs if I save the image first and then open it or if I open in Windows Photo Viewer.

Has anyone experienced the same problem?

Nick

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Most Valuable Participant ,
Jan 09, 2021 Jan 09, 2021

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1. the file is damaged and you test by opening it (after fresh download) in a different computer... this test tells you if the error is at the server end online or (much more likely) at your local computer

 

2. what has this got to do with Adobe Stock

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Most Valuable Participant ,
Jan 10, 2021 Jan 10, 2021

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I assume this is about Adobe Stock: please give the image number.

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Explorer ,
Jan 10, 2021 Jan 10, 2021

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Yes, of course it's about Adobe Stock, or I wouldn't be posting here!

Image number is 245744930

 

Thanks

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Hi @Omegaman22,

I've checked the file in our backoffice and there is no issue with the file. I also was able to successfully download it and open it in Photoshop. I'd recommend updating Photoshop to the latest version and downloading the file from the Adobe Stock website again. There may have been an issue when you downloaded the file the first time.

EBQ

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Explorer ,
Jan 11, 2021 Jan 11, 2021

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Thanks EBQ,

I'm running Photoshop 22.0.1.

I took your advice and tried redownloading and it loaded into PS fine, so you may have been correct in suggesting that it may have been an issue when I was downoading a couple of days ago.
I'll keep my fingers crossed and hope the issue does not recur.

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