Trying to cancel membership and it will not allow me cancel.

New Here ,
Sep 15, 2018

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Tech support and chat closed. In my profile when I try to cancel it says retry and tried many times.

Hi Acacia,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you have signed up Adobe Stock-750 images per month plan on 17 Jul 2018.

If you wish to cancel your Adobe Stock subscription, please refer to the help document Cancel your Adobe Stock membership to understand the workflow of the cancellation.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face any trouble, feel free to update this thread.

Regards,

Twarita

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Trying to cancel membership and it will not allow me cancel.

New Here ,
Sep 15, 2018

Copy link to clipboard

Copied

Tech support and chat closed. In my profile when I try to cancel it says retry and tried many times.

Hi Acacia,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you have signed up Adobe Stock-750 images per month plan on 17 Jul 2018.

If you wish to cancel your Adobe Stock subscription, please refer to the help document Cancel your Adobe Stock membership to understand the workflow of the cancellation.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face any trouble, feel free to update this thread.

Regards,

Twarita

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96

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 15, 2018 0
Adobe Employee ,
Sep 17, 2018

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Hi Acacia,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you have signed up Adobe Stock-750 images per month plan on 17 Jul 2018.

If you wish to cancel your Adobe Stock subscription, please refer to the help document Cancel your Adobe Stock membership to understand the workflow of the cancellation.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face any trouble, feel free to update this thread.

Regards,

Twarita

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