Trying to connect my team

New Here ,
Aug 11, 2020

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Hello. I have recently set up a team account. I have put the emails of my team into the users area. I was told to just have them go to stock.adobe.com, put in there email, create a password and they would be connected to the account through their email. But, when my team tries to do that, they just seem to be creating a free account that is not connected to my team account. I must be missing a step. Can some please help me with more accurate directions for my team? Thanks

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Account management, Plans and purchase, Troubleshooting

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Adobe Employee ,
Aug 11, 2020

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Hi Lisa,

I am sorry to hear that you were told this and apologize for the misinformation. This is how it works for teams and Adobe Stock. In order to share the Adobe Stock subscription your team members have to be assigned to a product, Creative Cloud or Stock OR they have to be an administrator of the team. Users will not automatically receive access to the Adobe Stock subscription. The easiest solution would be to sign into your admin console for your team and give each of your team members administrator rights. Please note that administrators have the rights to add or remove users, and to make purchases for your team. If this is not desired then please reach out to customer are for additional assistance. https://helpx.adobe.com/contact.html

EBQ

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lisabxb AUTHOR
New Here ,
Aug 12, 2020

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Thank you for the response. I tried assigning the product to them but it will not allow me to do that. I would rather not have everyone be an admin but if that is the only way then I guess I don’t have a choice. What is the point of having an admin status if you have to make everyone an admin?

I have to say that signing up for Adobe Stock has been a terrible experience so far. I have talked to at least five different people on the phone and keep getting different information. I have spent a ton of time trying to get this up and running over the last few weeks. I am really frustrated.

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Adobe Employee ,
Aug 12, 2020

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Hi Lisa,

I've requested someone from our customer care team to reach out to you to assist you further.

EBQ

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