Trying to download stock image

[barbhicks02169]

Hi guys! I'm trying to purchase a stock image. When I try to purchase, I get a warning that says "Your Stock subscription has been suspended due to a problem with billing your account. To continue using the Stock service, please update your payment details." My payment details are correct, but I reenter them anyway just in case. No matter how many times I click save, it says "We’ve encountered an error processing your information. Try submitting again, or use a different web browser." I've submitted multiple times and used all the web browsers I have.

I'm on deadline and need to download this. Any ideas?

[Sheena Kaul · Accepted solution]

Hi Barbara,

Please Contact Customer Care to rectify the billing details and re-activate your subscription.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

Regards,

Sheena