Trying to download stock image

New Here ,
Oct 24, 2018

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Hi guys! I'm trying to purchase a stock image. When I try to purchase, I get a warning that says "Your Stock subscription has been suspended due to a problem with billing your account. To continue using the Stock service, please update your payment details." My payment details are correct, but I reenter them anyway just in case. No matter how many times I click save, it says "We’ve encountered an error processing your information. Try submitting again, or use a different web browser." I've submitted multiple times and used all the web browsers I have.

I'm on deadline and need to download this. Any ideas?

Hi Barbara,

Please Contact Customer Care to rectify the billing details and re-activate your subscription.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

Regards,

Sheena

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Trying to download stock image

New Here ,
Oct 24, 2018

Copy link to clipboard

Copied

Hi guys! I'm trying to purchase a stock image. When I try to purchase, I get a warning that says "Your Stock subscription has been suspended due to a problem with billing your account. To continue using the Stock service, please update your payment details." My payment details are correct, but I reenter them anyway just in case. No matter how many times I click save, it says "We’ve encountered an error processing your information. Try submitting again, or use a different web browser." I've submitted multiple times and used all the web browsers I have.

I'm on deadline and need to download this. Any ideas?

Hi Barbara,

Please Contact Customer Care to rectify the billing details and re-activate your subscription.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

Regards,

Sheena

Views

47

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 24, 2018 0
Adobe Employee ,
Oct 24, 2018

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Hi Barbara,

Please Contact Customer Care to rectify the billing details and re-activate your subscription.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

Regards,

Sheena

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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