Trying to License Photos (Already Have Plan) Stuck in A Loop

New Here ,
Mar 05, 2018

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I have an Adobe subscription. Every time I try to purchase a stock asset at $2.99, I get the Choose a Plan prompt. I choose a plan and then "Good News You Already Have a Plan" - okay great, can I purchase the image now? Nope - RIGHT BACK into the Choose a Plan prompt.

What an incredibly frustrating experience, and even crazier I have to come to the forums to get help? That's LITERALLY my only way to get any help with this?

Hi Aaron,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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Trying to License Photos (Already Have Plan) Stuck in A Loop

New Here ,
Mar 05, 2018

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Copied

I have an Adobe subscription. Every time I try to purchase a stock asset at $2.99, I get the Choose a Plan prompt. I choose a plan and then "Good News You Already Have a Plan" - okay great, can I purchase the image now? Nope - RIGHT BACK into the Choose a Plan prompt.

What an incredibly frustrating experience, and even crazier I have to come to the forums to get help? That's LITERALLY my only way to get any help with this?

Hi Aaron,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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69

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 05, 2018 0
Adobe Employee ,
Mar 06, 2018

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Hi Aaron,

I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you were able to purchase a Stock asset on 5th of March 2018.

Can you please be a little more specific about the issues that you are facing related to your Stock subscription?

Regards

Twarita

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Mar 06, 2018 1
Adobe Employee ,
Mar 14, 2018

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Hi Aaron,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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Mar 14, 2018 0
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