Trying to License Photos (Already Have Plan) Stuck in A Loop

New Here ,
Mar 05, 2018 Mar 05, 2018

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I have an Adobe subscription. Every time I try to purchase a stock asset at $2.99, I get the Choose a Plan prompt. I choose a plan and then "Good News You Already Have a Plan" - okay great, can I purchase the image now? Nope - RIGHT BACK into the Choose a Plan prompt.

What an incredibly frustrating experience, and even crazier I have to come to the forums to get help? That's LITERALLY my only way to get any help with this?

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Adobe Employee , Mar 14, 2018 Mar 14, 2018
Hi Aaron,You may also Contact Customer Care for more detailed troubleshooting.Regards,Sheena

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Adobe Employee ,
Mar 06, 2018 Mar 06, 2018

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Hi Aaron,

I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you were able to purchase a Stock asset on 5th of March 2018.

Can you please be a little more specific about the issues that you are facing related to your Stock subscription?

Regards

Twarita

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Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

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Hi Aaron,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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