Trying to purchase a Template Motion Graphic

New Here ,
Jun 05, 2018 Jun 05, 2018

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Hello

i have been trying to purchase a motion graphic template and i wont allow me at all. I have tried paypal and my 2 bank cards. The file number of the template is FILE #: 176555198

Thanks

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Adobe Employee , Jun 11, 2018 Jun 11, 2018
Hi Jackie,I checked your account details and the charge for the on-demand purchase for the Motion Graphic template is getting declined due the reason mentioned as above in the post by Twarita. Request you to check with PayPal regarding the issue.Regards,Sheena

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Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

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Hi Jackie,

Sorry to hear that.

After looking into your account I noticed that we have been trying to charge you for the subscription but the payment has been getting declined, reason- authorization failed. Request you to check with PayPal regarding the issue, once fixed we will go ahead and help you with the purchase of Motion graphics template.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 11, 2018 Jun 11, 2018

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Do you know which subscription? Both premier pro and Photoshop came out on the 1st June successfully.

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Hi Jackie,

I checked your account details and the charge for the on-demand purchase for the Motion Graphic template is getting declined due the reason mentioned as above in the post by Twarita. Request you to check with PayPal regarding the issue.

Regards,

Sheena

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