Two profiles, same account

New Here ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

Hi there; I need help with something. why I have two profiles in the same accounts. I have purchased some credits for the media library but it seems that I have to be careful when I buy an image to not be with the profile that it doesn't have credits. is it possible to have them both together?

TOPICS
Acrobat, How to, Licensing, Manage account

Views

190

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 04, 2020 Mar 04, 2020

Copy link to clipboard

Copied

LATEST

Hi gcabrera82,

I was able to review your account using your Adobe ID. You have two profiles, personal and your company's. When your company's profile is selected you will see your company name in the navigation bar at the top of the Adobe Stock website. When your personal profile is selected you will see your name. Since you are not the contract owner for your team you cannot purchase credits for your team directly. When your team is selected in the profile menu you may request your administrator purchase credits or subscriptions by selecting and clicking one of the "Buy Now" buttons from this page: https://stock.adobe.com/au/teams

 

If you purchased credits under your personal profile in error please contact customer care for assistance: https://helpx.adobe.com/contact.html

 

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines