Unable to cancel account

New Here ,
Jan 18, 2019 Jan 18, 2019

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Hi,

It appears I am unable cancel my account, it just says "You’ll be able to manage your plan shortly." on my account page, I was going to use the chat option from support but that appears to be closed as well, maybe I've got the times wrong?

Unfortunately since I'm UK based ringing an American support line might cost me a small fortune so I was hoping for it to be resolved via chat but that appears to be impossible as well.

Any hints as to how to cancel..?

Thanks

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correct answers 1 Correct Answer

LEGEND , Jan 29, 2019 Jan 29, 2019
marlab18458999  wroteObviously a training issue with Adobe.  I gave you my ID and a screen shot of account.  There is no option to close staock Adobe.You are looking on the WRONG page of your account. You are on your Profile page. you need to go to "Manager Account" ,"Manage Plans".Then you see something like this.With a Cancel link.

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Adobe Community Professional ,
Jan 18, 2019 Jan 18, 2019

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For how long do you see this message now? It could take some time to update your account with the cancel feature (up to 48h) when you have freshly bought the plan. If you have the 30 days free plan, you have plenty of time to cancel.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Jan 28, 2019 Jan 28, 2019

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Formerly Fotolia and my credits transferred to Adobe Stock.  Neither side is willing to help cancel the account

and refund me. Fotolia is still active until Nov 4 2019 now, so apparently a lot of unhappy people.  It should be a

simple thing since the companies are merged.

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Adobe Employee ,
Jan 28, 2019 Jan 28, 2019

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Hello M. B.,

Using the Adobe ID you are using on the forums, I do not see that you are subscribed to an Adobe Stock subscription. Is it possible you are have another Adobe ID associated with your Adobe Stock subscription? If so then you would need to log in with that Adobe ID and you would then be able to review your subscriptions here: https://accounts.adobe.com

EBQ

EBQ

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Community Beginner ,
Jan 28, 2019 Jan 28, 2019

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marlab18458999

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Community Beginner ,
Jan 28, 2019 Jan 28, 2019

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No option to cancel

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Adobe Employee ,
Jan 28, 2019 Jan 28, 2019

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Hello M. B.,

You would need to look under Plans to see your current subscriptions.

EBQ

EBQ

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Obviously a training issue with Adobe.  I gave you my ID and a screen shot of account.  There is no option to close staock Adobe.

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LEGEND ,
Jan 29, 2019 Jan 29, 2019

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marlab18458999  wrote

Obviously a training issue with Adobe.  I gave you my ID and a screen shot of account.  There is no option to close staock Adobe.

You are looking on the WRONG page of your account. You are on your Profile page. you need to go to "Manager Account" ,"Manage Plans".

Then you see something like this.

Plan.PNG

With a Cancel link.

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Like I said, training.  Your Fotolia to Adobe transition does offer cancel and refund that I can see. Only upgrade.

No one that I have spoken or emailed at Fotolia or Adobe has a clue

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LEGEND ,
Jan 29, 2019 Jan 29, 2019

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marlab18458999  wrote

Like I said, training.  Your Fotolia to Adobe transition does offer cancel and refund that I can see. Only upgrade.

No one that I have spoken or emailed at Fotolia or Adobe has a clue

You have a FREE, that is a FREE, Plan. Creative Cloud Free.

But have you clicked the "View Plan" link?

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Yes I did. Nothing there.

I had paid $100 to Fotolia; There were 52 Credits left when account transferred to Adobe Stock BY THEM, equal to $52 dollars remaining, or 52 pictures. THAT IS NOT FREE.   I have "purchased" 4 photos at Adobe, costing me 43 credits. How is that fair? How is that FREE?

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Adobe Community Professional ,
Jan 29, 2019 Jan 29, 2019

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Do you have a plan or do you have credits?

Your image credits show up on the stock website:

Go to stock.adobe.com (be sure to be logged in). In the right top corner you should see a blue box with your image credits.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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If you paid attention to the string of messages you would know.

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Case closed. Fotolia finally transferred my  credits back to the Fotolia platform.

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Adobe Community Professional ,
Jan 29, 2019 Jan 29, 2019

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I did, therefore I asked. You know that what you showed was not a subscription!!!

But I'm happy that you are through and got satisfaction.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
May 20, 2019 May 20, 2019

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My display has no "Cancel account" link or button.  Obviously, I'm forced to go online with an agent, no doubt for many minutes at least, to do that which I could do myself in about 15 seconds.  Kind of a rook.

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Community Beginner ,
May 20, 2019 May 20, 2019

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...Nor even a Manage Your Account webpage. 

I'm  experienced online.  This sort of obfuscation deserves commendation.

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Hi B. J.,

I tried reviewing your account using the Adobe ID you are using on the forums but I do not see any Stock subscription under this Adobe ID. Do you have another Adobe ID under a different email address?

EBQ

EBQ

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New Here ,
Aug 05, 2019 Aug 05, 2019

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Same. Its a freaking joke.  No one should be trapped like this.

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Adobe Employee ,
Aug 06, 2019 Aug 06, 2019

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Hi Tracy,

I assume that you are not being able to cancel your subscription. Kindly use this link to cancel your Stock subscription:

Cancel your Adobe Stock membership

Hope this helps!

Thanks

Kanika

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