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unable to cancel my adobe stock subscription trial

New Here ,
Sep 01, 2016 Sep 01, 2016

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i signed up for the adobe stock free trial on August 11, because the premise of 10 free images and being able to cancel within the first month looked good. i downloaded the images and proceeded to cancel about two days later, and there is NO option at all to manage my stock plan, it just says "You'll be able to manage this plan shortly." i thought i'd leave it and come back later, but its september 2 and it;s still saying this, a little search for my problems showed that other people are having the problem too and they are getting charged. i would like my trial cancelled please, i'm here feeling like i've been duped. you may need to change the wording about the trial subsccription because i'm not the only one feeling misled by the looks of things. please cancel my adobe stock subscription. Thank you

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correct answers 1 Correct Answer

Adobe Employee , Sep 05, 2016 Sep 05, 2016
Hi thereYou should be able to cancel your plan now.  Please let me know if you have any further issues.ThanksBev

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Adobe Employee ,
Sep 01, 2016 Sep 01, 2016

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Hi there

You should be able to cancel the plan so I am checking with our IT team why you're not getting this option.

Will let you know when resolved

Kind regards

Bev

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New Here ,
Sep 02, 2016 Sep 02, 2016

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Okay, thanks for finding out, will wait for your reply.

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Adobe Employee ,
Sep 05, 2016 Sep 05, 2016

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Hi there

You should be able to cancel your plan now.  Please let me know if you have any further issues.

Thanks

Bev

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New Here ,
Sep 06, 2016 Sep 06, 2016

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Hello, i'm having the same issue here. I cannot cancel the subscription and it says exactly the same as for pandakiwi.
Please cancel this for me as i never agreed to pay 30$ a month for a year.


Thanks

Tim

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Adobe Employee ,
Sep 06, 2016 Sep 06, 2016

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Hi Tim

You signed up for the plan on 6th September and it needs to complete processing before it can be cancelled.  Please try again today and let us know if you still have issues.

Kind regards

Bev

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New Here ,
Dec 22, 2019 Dec 22, 2019

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LATEST

stock is not even available for India I think

 
 

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New Here ,
Dec 22, 2019 Dec 22, 2019

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I am having a problem, I did not even pay for it and it said 0 charges, with my Creative Cloud All Apps sub 

ADB084120003EDIN order no. please help it has cut my money too

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New Here ,
Sep 19, 2016 Sep 19, 2016

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Hi,

I think I have a similar problem. Not sure if a staff member can check my account, but I have been getting charged $11.49 a month when I thought I'd cancelled. Any idea how to fix this?

Thanks

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Adobe Employee ,
Sep 19, 2016 Sep 19, 2016

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Hi Michelle

There is a PDF Pack monthly subscription showing under your Adobe ID.  The subscription has been stopped so there will be no further billing and you will have access until the end of your current billing month - 17 Oct.

Thanks

Bev

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New Here ,
Jan 21, 2017 Jan 21, 2017

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hello. i am trying to cancel my trial subscription on Adobe Stock and I cannot access the manage plan button. it shows You'll be able to manage this plan shortly."

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Adobe Employee ,
Jan 23, 2017 Jan 23, 2017

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Hi KG,

Please check the status of your subscription today. You should see options for managing your account now.

EBQ

EBQ

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New Here ,
Mar 07, 2018 Mar 07, 2018

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I am also having the same issue. I would like to cancel my subscription please.

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Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

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Hi Aaron,

I checked your account and I was unable to find any Adobe Stock subscription under the Adobe ID on forums.

Moreover, there was an Acrobat Pro DC subscription which has been cancelled already.

Let me know if you still have any questions.

Regards,

Sheena

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New Here ,
Mar 12, 2018 Mar 12, 2018

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Hi,

I am also having the same issue "You'll be able to manage this plan shortly" Please can i get this cancelled.

Kind Regards,

Mounir Benzineb

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Mounir,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

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New Here ,
Apr 29, 2018 Apr 29, 2018

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Hello,

I have the same issue and I can't cancel my Adobe stock subscription, there is no such thing as "switch" or "cancel" plan.

my email is [removed]

[private informations removed by moderator]

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Adobe Employee ,
Apr 29, 2018 Apr 29, 2018

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Hi Artem,

I see you have an Adobe account under the same ID as with forums. I have just checked your account and noticed that your Stock subscription is currently in a suspended mode.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Apr 29, 2018 Apr 29, 2018

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Hi

The same issue and I can't cancel my Adobe stock subscription, there is no such thing as "switch" or "cancel" plan, no information about credit card, nothing

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Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

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Hi Glenda

Your Adobe Stock subscription has already been cancelled.

Thanks

Bev

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New Here ,
May 01, 2018 May 01, 2018

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I'm having the same issue (would like to cancel and have no option to do so)

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Adobe Employee ,
May 02, 2018 May 02, 2018

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Hi Sara

Your subscription shows as cancelled.

Thanks

Bev

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New Here ,
Jan 21, 2017 Jan 21, 2017

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Hi,

I am facing the same problem too as above, i cant cancel the account, it show "You'll be able to manage this plan shortly". Please help and advice.

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Adobe Employee ,
Jan 23, 2017 Jan 23, 2017

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Hi JL,

Please check the status of your subscription today. You should see options for managing your account now.

EBQ

EBQ

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New Here ,
Apr 30, 2017 Apr 30, 2017

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I have the same problem as well. I would like to cancel my month-to-month subscription to premiere pro, but when I try to manage my plan, it says "You'll be able to manage this plan shortly." My subscription for this month is coming very close to an end, and I do not plan on using premiere pro for the next three months, so I'd like to cancel as soon as possible. Please help! Thank you.

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