Unable to cancel my Adobe Stock subscription

New Here ,
Dec 30, 2017 Dec 30, 2017

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Hello.

I've been trying to cancel my Adobe Stock subscription plan, which renews on January 30, 2018. I went into my account, was not able to see the Cancel plan option under the Plans & Products section, nor in the Plan Details page. I've also updated my payment details, but still saw the error message regarding my payment details. If anyone in the community or on staff could help me out with this issue, that would be much appreciated.

Thank you in advance!

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correct answers 1 Correct Answer

Adobe Employee , Jan 02, 2018 Jan 02, 2018
Hi Rob,The issue has been resolved!Regards,Sheena

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New Here ,
Dec 30, 2017 Dec 30, 2017

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I have had the same problem tying to cancel efore a payment as I dont want it - now a payment has been taken for someting i have been trying to cancel

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Adobe Employee ,
Dec 31, 2017 Dec 31, 2017

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Hi Rob,

I have checked your account details and noticed that your subscription has been suspended.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

Regards

Twarita

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New Here ,
Jan 01, 2018 Jan 01, 2018

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Hi

Yes it has as I have to cancel the payment as you have already took a payment while I have been trying to work out how to cancel this.

I have been through again and can not still cancel.

I seem to have paid for a further month ( but can not use, but don’t want it).

I would like to cancel and take back the payment you took as you seem to have made it difficult to cancel.

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Adobe Employee ,
Jan 01, 2018 Jan 01, 2018

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Hi Rob,

I understand your concern, however, you  need to contact our support team for refund related requests. Please see the link shared above to reach out our support team.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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New Here ,
Jan 01, 2018 Jan 01, 2018

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Tried the chat, got swopped from agent to another.

This is a nightmare.

I got cut off from the chat waiting for a response.

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Adobe Employee ,
Jan 01, 2018 Jan 01, 2018

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Please check your private message.

Regards

Twarita

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Hi Rob,

The issue has been resolved!

Regards,

Sheena

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New Here ,
Jan 03, 2018 Jan 03, 2018

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I have the same problem please can you solve Aldo my issue! Want to cancel and not be charged anymore!

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Adobe Employee ,
Jan 04, 2018 Jan 04, 2018

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Hi Ilaria

I replied to your post on another thread - https://forums.adobe.com/message/10078632#10078632

Thanks

Bev

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New Here ,
Mar 23, 2018 Mar 23, 2018

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I don't have an Adobe Stock subscription showing when I login, but I am being charged.

Please Help!

(I also can't work out how to start a new forum chat!)

Thanks,


Celia

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Adobe Employee ,
Mar 23, 2018 Mar 23, 2018

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LATEST

Hi Celia,

Please see the thread Re: Unable to cancel my Adobe Stock subscription for more details.

Regards

Twarita

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Adobe Employee ,
Dec 31, 2017 Dec 31, 2017

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Hi Evan,

Please contact our support team Contact Customer Care for the cancellation requests.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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