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Unable to Cancel My subscription

New Here ,
Apr 15, 2019

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I recently started the Adobe free trial but after a few tries, I learned  I didn't really need to buy adobe since my school offers it for free. However, I haven't been able to cancel my subscription or my current free trial. it keeps letting me know that "You’ll be able to manage your plan shortly."  but I dont see a cancel button.

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1 Correct Answer

Adobe Employee , Apr 16, 2019
Beverley_Gray Adobe Employee , Apr 16, 2019
Hi thereOnce the order has completely processed you will be able to cancel. Please try again today.ThanksBev

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Adobe Employee ,
Apr 16, 2019

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Hi there

Once the order has completely processed you will be able to cancel. Please try again today.

Thanks

Bev

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New Here ,
Dec 18, 2020

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Please cancel my free trial offer and the Billings to follow after the 7 day period. Today is day 1 (half offer after realizing I can't figure out how to use it

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Adobe Employee ,
Dec 18, 2020

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@default8pg2z1f3dx8y  I don't see that you have an Adobe Stock subscription under the Adobe ID you are using here on the forums. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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