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Unable to cancel my trial subscription

New Here ,
May 09, 2017 May 09, 2017

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I wanted to try the trial of Adobe Stock. When I check my account to unsubscribe it says the following:

"You'll be able to manage this plan shortly."

I think this is done by intention so people will forget to check later. Is this even legal?

I want to unsubscribe now.

Dear Support I saw in other threads that you can make this option manually available. Please do it.

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correct answers 1 Correct answer

Adobe Employee , May 09, 2017 May 09, 2017

Hi Michaelk38900732,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

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Adobe Employee ,
May 09, 2017 May 09, 2017

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Hi Michaelk38900732,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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