Unable to cancel my trial subscription

New Here ,
May 09, 2017

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I wanted to try the trial of Adobe Stock. When I check my account to unsubscribe it says the following:

"You'll be able to manage this plan shortly."

I think this is done by intention so people will forget to check later. Is this even legal?

I want to unsubscribe now.

Dear Support I saw in other threads that you can make this option manually available. Please do it.

Hi Michaelk38900732,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

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Unable to cancel my trial subscription

New Here ,
May 09, 2017

Copy link to clipboard

Copied

I wanted to try the trial of Adobe Stock. When I check my account to unsubscribe it says the following:

"You'll be able to manage this plan shortly."

I think this is done by intention so people will forget to check later. Is this even legal?

I want to unsubscribe now.

Dear Support I saw in other threads that you can make this option manually available. Please do it.

Hi Michaelk38900732,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 09, 2017 0
Adobe Employee ,
May 09, 2017

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Hi Michaelk38900732,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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