Unable to cancel subscription and unauthorized debit

New Here ,
Jan 07, 2021

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Hello,

I'm unable to cancel my Adobe Stock subscription since it is not shown on my Plans on my Account.

In addition, in November 9, 2020 there was an unauthorized debit from my credit card kept in your files  in the amount of US$203.26 identified as "Adobe Acropro SUBS". This subscription was not authorized by me and it is also not shown in my Plans- so I am not being able to cancel it. There is no Adobe Costumer Service contact email or phone number that I can access leaving me without options to cancel these two Adobe plans.

Please, help me with this matter as soon as possible. 

Thank you.       (Message sent in January 7, 2020 at 10:07pm ET) 

 

 

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Account management

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Unable to cancel subscription and unauthorized debit

New Here ,
Jan 07, 2021

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Hello,

I'm unable to cancel my Adobe Stock subscription since it is not shown on my Plans on my Account.

In addition, in November 9, 2020 there was an unauthorized debit from my credit card kept in your files  in the amount of US$203.26 identified as "Adobe Acropro SUBS". This subscription was not authorized by me and it is also not shown in my Plans- so I am not being able to cancel it. There is no Adobe Costumer Service contact email or phone number that I can access leaving me without options to cancel these two Adobe plans.

Please, help me with this matter as soon as possible. 

Thank you.       (Message sent in January 7, 2020 at 10:07pm ET) 

 

 

TOPICS
Account management

Views

25

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Jan 07, 2021 0
Adobe Employee ,
Jan 08, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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Jan 08, 2021 0
New Here ,
Jan 08, 2021

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Thank you for your assistance, problem solved!

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Jan 08, 2021 0
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