Unable to cancel trial membership!

New Here ,
Oct 24, 2018 Oct 24, 2018

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Hi,


I had taken a trial membership for 'Adobe Stock - 10 assets a month' but didn't use it! Now some annual plan with autorenew has started just recently and I am not able to cancel it as I do not need it right now.!!

Can somebody help?

Thanks

Harsh

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 24, 2018 Oct 24, 2018

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Adobe Community Professional ,
Oct 24, 2018 Oct 24, 2018

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New Here ,
Jan 07, 2019 Jan 07, 2019

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Please help me. I can't find any button to cancel online logged into my account via the link provided. The "chat" function is not working. And I've been on hold waiting to speak with a customer service rep via phone for 36 minutes. This is unacceptable!

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Adobe Community Professional ,
Jan 07, 2019 Jan 07, 2019

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Which paid service are you trying to cancel?

  • Adobe Stock
  • Creative Cloud
  • Acrobat / PDF services
  • Something else?
Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 07, 2019 Jan 07, 2019

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Suggestions:

The chat function is not working? It works each time when I try, so I suspect a problem with your browser. Please use a different browser. Maybe the Cancel button will appear.

Question:

What do you want to cancel?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 08, 2019 Jan 08, 2019

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Hi Rebecca,

I see you have an Acrobat Pro DC subscription which has already been cancelled.

Regards,

Twarita

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