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I've licensed an image but it won't allow me to download it.
I've since used another image and don't need it anymore.
How do I get the image re-credited to my account as I was unable to use it?
Hi R.T.,
There was a bug on the Adobe Stock website where users who had used the "Open In" feature were not able to download or save an licensed file to a library. The issue has been fixed as of yesterday. The fix exposed another bug where "Open In" feature stopped working for some users and a fix for _that_ issue is planned for next week.
Please let us know if you have questions or encounter any other issues.
EBQ
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Hi Robbie,
Could you please help me with the image number which you are unable to download so that I can further help you with the issue?
Regards,
Twarita
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Hi Twarita,
Thanks its #47515118
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Hi Robbie,
I have tried downloading it on my end and it has been downloaded successfully. Could you please try to download it using a different browser.Please see the screenshots below:
Go to license history
Click on the Image ID and save it to your computer.
If you still face troubles, please share some screenshots so that we can help further.
Regards,
Twarita
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Hi Twarita,
Thanks for this but as I say I've since used an image because that one didn't work. I don't want to go to the hassle of using another browser to download the image again that I no longer need.
Can I just have that credit re-added to my account please?
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Hi R.T.,
There was a bug on the Adobe Stock website where users who had used the "Open In" feature were not able to download or save an licensed file to a library. The issue has been fixed as of yesterday. The fix exposed another bug where "Open In" feature stopped working for some users and a fix for _that_ issue is planned for next week.
Please let us know if you have questions or encounter any other issues.
EBQ