Unable to edit/open AI/EPS from Adobe Stock in Illustrator

New Here ,
Nov 26, 2017

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Hi,

I've licensed a template from Adobe Stock, but when opening the file in Illustrator, I get this error message, "Can't place the illustration. Could not read the TIFF preview". When I open in InDesign, not all the vectors show up. How can I rectify this?

The Adobe Stock number is #172838629

Thanks in advance,

Phoebie

Hi Phoebie,

I have just confirmed with the team the file ID# 172838629 seems to be corrupted.

I am adding a free credit to your account so that you can use it against a different download.

Regards,

Sheena

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Unable to edit/open AI/EPS from Adobe Stock in Illustrator

New Here ,
Nov 26, 2017

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Hi,

I've licensed a template from Adobe Stock, but when opening the file in Illustrator, I get this error message, "Can't place the illustration. Could not read the TIFF preview". When I open in InDesign, not all the vectors show up. How can I rectify this?

The Adobe Stock number is #172838629

Thanks in advance,

Phoebie

Hi Phoebie,

I have just confirmed with the team the file ID# 172838629 seems to be corrupted.

I am adding a free credit to your account so that you can use it against a different download.

Regards,

Sheena

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Nov 26, 2017 0
Guide ,
Nov 26, 2017

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The file you have licensed is an AI/EPS file  are you seeing this error when you use File > Open to open the file? (or right-clicking the file and choose Open With Illustrator)?

In other words to edit this file and work with it, you'd need to open it in Illustrator.   Once you've edited it in Illustrator, you should be able to choose File > Place in InDesign if needed.

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Nov 26, 2017 0
New Here ,
Nov 26, 2017

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Hi Cari,

Thanks for your reply. The error message appears when I drag the Adobe Stock template from my CC Library to a page in Illustrator. When I open it in Illustrator using File > Open to open the file, my Illustrator freezes, I get the spinning wheel, and have to restart my laptop. So, I don't see that error message but it freezes up my Illustrator for some reason.

Do you know why this might be?

Thank you!

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Nov 26, 2017 0
Guide ,
Nov 26, 2017

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I can replicate the issues you are seeing - but don't have a solution  (still puzzling on that).

Basically I'm wondering whether during the download from Adobe Stock some form of corruption occurs...  What Operating System are you using? I'm working on Mac OSX High Sierra when testing this for you.  I'll go and test on Windows 10 to see if it behaves differently.

  • Downloaded licensed AI file to Test-Library, then double-clicked the AI file in the Library to edit it, this should open the file in Illustrator, but crashes Illustrator
  • Downloaded licensed file to my computer from Adobe Stock web-site, then use File > Open - this also hangs Illustrator
  • File > Place into InDesign places a tiny file ... which is weird as you don't expect that from a template.

The file doesn't behave like an Adobe Illustrator file would. It behaves as if it is an EPS file (not an AI file).

  • When I enable 'Show Import Options' in InDesign and try to place the file I see the following dialog box:

EPS-Import.png

Also if I change the file-extension to EPS, and I can convert the file to a (flattened) PDF (Acrobat/Distiller) and review the Content, it appears as if the file is completely made up of images and paths (no text, e.g. all outlined):PDF-conversion.png

Reviewing the file further it seems that Adobe Illustrator CC( 2015.3 (Macintosh) was used to create this file, and the file is also only 2.6x1.9in in size (this is the Standard Licensed file) .PDF-properties.png

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Nov 26, 2017 0
Guide ,
Nov 26, 2017

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OK, I can confirm that downloading this Adobe Stock AI/EPS file on Windows 10, also hangs Adobe Illustrator CC (2018). So the issue is not platform related.

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Nov 26, 2017 1
New Here ,
Nov 27, 2017

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Thanks for your efforts to figure out the bug, Cari. Much appreciated. Any luck?

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Nov 27, 2017 0
Adobe Community Professional ,
Nov 27, 2017

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That file looks really damaged.

Either it got damaged in the Stock library or in download, but I can't even open it in the version it has been created in.

I'll alert staff to take care of this.

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Nov 27, 2017 1
Adobe Employee ,
Nov 27, 2017

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Hi Phoebie,

I apologize for the troubles that you had to face with the file you licensed.

I am getting this checked with the team and will update you asap.

Monika Gause and @Cari: Thanks for confirming the issue with the image and reaching out to me.

Regards,

Sheena

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Nov 27, 2017 1
Adobe Employee ,
Nov 28, 2017

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Hi Phoebie,

I have just confirmed with the team the file ID# 172838629 seems to be corrupted.

I am adding a free credit to your account so that you can use it against a different download.

Regards,

Sheena

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Nov 28, 2017 1
New Here ,
Nov 28, 2017

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Thanks so much, Cari Jansen​ , Monika Gause​ and Sheena Kaul​.   I appreciate it immensely.

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Nov 28, 2017 0
Adobe Employee ,
Nov 29, 2017

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You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

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Nov 29, 2017 0
New Here ,
Jan 04, 2018

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Greetings, just downloaded two AI files from Adobestock and can't open either one of them in CorelDraw, never had this problem before but I am being told there is a problem reading the file.  All assistance vastly appreciated

70795302 and 109805798

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Jan 04, 2018 0
Adobe Community Professional ,
Jan 04, 2018

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kerrdelune  schrieb

Greetings, just downloaded two AI files from Adobestock and can't open either one of them in CorelDraw, never had this problem before but I am being told there is a problem reading the file.  All assistance vastly appreciated

70795302 and 109805798

Please create a new thread, because you have a different issue

Please tell us what exactly is happening as well as your version of CorelDraw.

Also: are there any error messages?

Please post all this to a new thread.

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Jan 04, 2018 0
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