Unable to license image, hangs after clicking. Appears to be a javscript XHR error. Why is it broken now?

New Here ,
Dec 04, 2018 Dec 04, 2018

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Unable to license image, hangs after clicking. Appears to be a javscript XHR error. Why is it broken now?

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Adobe Employee , Dec 04, 2018 Dec 04, 2018
Hi Jonathan,We are sorry to hear that you are facing issues with Adobe Stock services.Could you please provide specific steps for reproducing the issue and also the asset ID that is exhibiting the problem? This would help us in troubleshooting the issue.1. Have you tried to clear your browser history and restarting your browser(s)?2. Is the issue occurring for every image or when you search one particular image? If one image, which one?3. Have you recently installed any plugins in any of your br...

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Hi Jonathan,

We are sorry to hear that you are facing issues with Adobe Stock services.

Could you please provide specific steps for reproducing the issue and also the asset ID that is exhibiting the problem? This would help us in troubleshooting the issue.

1. Have you tried to clear your browser history and restarting your browser(s)?

2. Is the issue occurring for every image or when you search one particular image? If one image, which one?

3. Have you recently installed any plugins in any of your browsers?

4. What version of the OS are you running?

5. What happens if you try to connect on a different network?

6. Are you behind a firewall?

7. What happens if you switch your browser to incognito or private mode?

We're here to help, just need a few more details.

Regards,

Twarita

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New Here ,
Dec 04, 2018 Dec 04, 2018

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Hi Twarita,

I contacted the online chat and was able to resolve the issue. It turns out I had selected the wrong account type when I logged in. Logging out and logging in as an "individual account" resolved the issue. Thank you for your assistance! I am going to mark this one as solved.

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Jonathan,

Glad to hear that your issue got resolved.

Regards,

Twarita

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