Unable to open .ai/.eps files

New Here ,
Apr 25, 2018 Apr 25, 2018

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I was able to download, but cannot seem to open these 2 files. I receive a message that states "Can't Open Illustration". Is the issue on my end, or are these files messed up?

#138423601

#138423463

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correct answers 1 Correct Answer

Adobe Employee , Apr 25, 2018 Apr 25, 2018
Hi Dina,Sorry to hear that you are facing troubles with Stock services.I have checked the files at my end and I agree that on opening the file in Illustrator CC it gives a message "Can't Open Illustration", however, in order to use the images please place the files, embed them and save them. Please let us know if this works for you.RegardsTwarita

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Adobe Employee ,
Apr 25, 2018 Apr 25, 2018

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Hi Dina,

Sorry to hear that you are facing troubles with Stock services.

I have checked the files at my end and I agree that on opening the file in Illustrator CC it gives a message "Can't Open Illustration", however, in order to use the images please place the files, embed them and save them.

Please let us know if this works for you.

Regards

Twarita

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