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Unable to purchase the license of a template even I have the subscription plan

Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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I have been using Adobe Stock for my work all the time with my 10 assets plan. However, when I click to get the template I want to purchase. It doesn't allow me to do so.

The site only shows me what subscription plan I need to get, but I already have the 10 assets plan. It just keeps looping and there is no way I can purchase the license.

By the way, I have logged into my account.

Screenshot 2021-04-16 at 12.41.11.png

Screenshot 2021-04-16 at 12.41.19.png

  

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Licensing, Plans and purchase

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correct answers 1 Correct Answer

Community Beginner , Apr 17, 2021 Apr 17, 2021
It works now! thanks!!

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi @Zols Production,

Could you try clearing your browser history, restart your browser and try again? Let me know what you discover.

EBQ

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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Thanks for following up!

I have tried, it remains the same.

Screenshot 2021-04-16 at 13.22.43.png

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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Also, when I try to click any "Save to Library", this shows up

Screenshot 2021-04-16 at 13.27.16.png

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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I was using Chrome and I have tried Safari, same result.

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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@Zols Production,

I see that you closed a subscription in March and started your new subscription at the same time but there was an issue and you didn't get your quota. The old quota was lost when you closed the old subscription but because you immediately started a new subscription you are eligible to retain the old quota. I have restored the unused quota from the old subscription. I will need to work with another team to restore your new subscription and I'll update you next week when that is completed.

EBQ

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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@EvilBugQueen1 I believe that unsubscribe and resubscribe is due to the account option that I can change from the USD billing to the CAD billing in March. But I didn't know that option there will create such a mess here.

Thank you for look into the issue here, look forward to hearing from you.

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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The library message is expected for a template. I'm checking some things on our end, will provide an update soon.

EBQ

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Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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It works now! thanks!!

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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@Zols Production I'm glad to hear that. Your missing quota has all been restored and your plan should now renew monthly as expected. Thank you for your patience.

EBQ

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