Unable to purchase via corporate credit card

Mar 16, 2018

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Hello, I am unable to purchase video credits for my account (akil_ja): "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you are still unable to place your order, please contact Learn & Support for assistance" I am using a corporate credit card and when I try to update the info in my profile it says the: "There is a problem with the card information entered here. Please enter a different card or contact your bank." The card worked fine for my subscription so I'm not sure what the issue is. Looking at the forums it seems others have experienced this issue and your staff were able to get it resolved. Please advise.

Hi Akil,

I see you have already contacted our support on Twitter and somebody is already working with you to solve your issue.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Unable to purchase via corporate credit card

Mar 16, 2018

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Copied

Hello, I am unable to purchase video credits for my account (akil_ja): "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you are still unable to place your order, please contact Learn & Support for assistance" I am using a corporate credit card and when I try to update the info in my profile it says the: "There is a problem with the card information entered here. Please enter a different card or contact your bank." The card worked fine for my subscription so I'm not sure what the issue is. Looking at the forums it seems others have experienced this issue and your staff were able to get it resolved. Please advise.

Hi Akil,

I see you have already contacted our support on Twitter and somebody is already working with you to solve your issue.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

116

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 16, 2018 0
Adobe Employee ,
Mar 16, 2018

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Hi Akil,

I see you have already contacted our support on Twitter and somebody is already working with you to solve your issue.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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