I've restarted CC, logged out and back in, restarted computer, cleared cache, cleared cookies, tried another browser.
After clicking the heart shaped icon to add an asset to any library: nothing happens, no library to choose, no pop up, nothing. Like a dead link.
Can anybody give me some advice? Hardcore user, retoucher, compositing artist. I am awaiting call from helpdesk, but wish to fix the problem tonight. Thanks in advance!
There are a few reasons you might be having this issue. Can you confirm is it only one library or all libraries?
Please update this thread with what you discover. Your feedback can be helpful to others.
Thanks a million! There were a few empty libraries in my list of libraries. I Have no idea how they got there, so hat is still somewhat odd. But the names of these empry libraries contained invalid characters ( like: """ ). I deleted these empty libraries and the bug is fixed. So not the files in the library had a title with an invalid character, but the name of the library itself had invalid characters.
Thanks again!! Up and running now.
Oh this is good to know thanks for posting.
Most welcome EBQ.