Unable to use Adobe Stock website currently

New Here ,
May 07, 2020 May 07, 2020

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Hi. I keep getting the following screen (see screenshot below) when I try to search for an image. Has anyone else had this problem too? Any solutions? Thanks!

 

Screenshot 2020-05-07 at 16.03.40.png

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Adobe Employee ,
May 07, 2020 May 07, 2020

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Hi Nat G,

I haven't seen any reports of issues with site aside from your own. Can you please try one or more of the following?

  • Clear browser history and revisit site.
  • Try visiting the site with a different browser.
    • If the site works on one browser and not another you may want to review any add-ons, extensions or plug-ins that may prevent the site from loading.
    • Also please reveiw your browser security settings.
  • Does the site load properly if you are signed in?

Please let me know if any of these help you in getting the page to load. Any information you can provide will help others that may encounter this issue.

EBQ

EBQ

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