Unable to Use Stock and have been Charged

[#1]

Dear Sirs,

In August 2018 I downloaded Adobe Stock to create a "Christening Tree" for my new Granddaughter's christening. I think I bit off more that I could chew as I am an OAP who has only ever used Windows and frankly I couldn't get my head around it and a bit like Kallum W only downloaded 1 image and then couldn't work out how to cancel it, nor find a way to find someone to speak to or text to help me.

It was only when I looked at my Paypal account last month that I realised that I had already been charged £47.98 and cancelled my payment and then started getting warning notices from your accounts departments which I tried to reply to but was told that their "mailboxes were full, please try again later", which I tried to but never got through!

I have now got my son to get me to this stage and hope that you can help me cancel my subscription and refund the money I have already been charged,

Yours faithfully,

Stephen

[#2]

Dear Sirs,

In August 2018 I downloaded Adobe Stock to create a "Christening Tree" for my new Granddaughter's christening. I think I bit off more that I could chew as I am an OAP who has only ever used Windows and frankly I couldn't get my head around it and a bit like Kallum W only downloaded 1 image and then couldn't work out how to cancel it, nor find a way to find someone to speak to or text to help me.

It was only when I looked at my Paypal account last month that I realised that I had already been charged £47.98 and cancelled my payment and then started getting warning notices from your accounts departments which I tried to reply to but was told that their "mailboxes were full, please try again later", which I tried to but never got through!

I have now got my son to get me to this stage and hope that you can help me cancel my subscription and refund the money I have already been charged,

Yours faithfully,

Stephen

[#3 · Accepted solution]

Hi Stephen,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Aug 2018. The subscription has been suspended due to payment issues.

Kindly reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita