Undo accidentally licensed photos

New Here ,
Jan 20, 2019

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Hello,

I accidentally licensed 191402838, 191402735, 151512807, 205767217, 36803943, 52886362.

I was just adding them my library for viewing.  I thought I clicked library and didn't realize I was being charged for all these photos. I did not download them and I can delete them. 

Can you please undo these licenses?

Dawn

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1 Correct Answer

Adobe Employee , Jan 21, 2019
Sheena Kaul Adobe Employee , Jan 21, 2019
Hi Dawn,I apologize for the troubles that you'd faced.Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.Hope that helps!Regards,Sheena

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Adobe Employee ,
Jan 21, 2019

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Hi Dawn,

I apologize for the troubles that you'd faced.

Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

Hope that helps!

Regards,

Sheena

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