Undo accidentally licensed photos

Jan 20, 2019

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Hello,

I accidentally licensed 191402838, 191402735, 151512807, 205767217, 36803943, 52886362.

I was just adding them my library for viewing.  I thought I clicked library and didn't realize I was being charged for all these photos. I did not download them and I can delete them. 

Can you please undo these licenses?

Dawn

Hi Dawn,

I apologize for the troubles that you'd faced.

Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

Hope that helps!

Regards,

Sheena

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Undo accidentally licensed photos

Jan 20, 2019

Copy link to clipboard

Copied

Hello,

I accidentally licensed 191402838, 191402735, 151512807, 205767217, 36803943, 52886362.

I was just adding them my library for viewing.  I thought I clicked library and didn't realize I was being charged for all these photos. I did not download them and I can delete them. 

Can you please undo these licenses?

Dawn

Hi Dawn,

I apologize for the troubles that you'd faced.

Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

Hope that helps!

Regards,

Sheena

Views

51

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 20, 2019 0
Adobe Employee ,
Jan 21, 2019

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Hi Dawn,

I apologize for the troubles that you'd faced.

Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

Hope that helps!

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jan 21, 2019 0
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