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Unlicense accidental stock purchase

New Here ,
Feb 10, 2018 Feb 10, 2018

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Good Day

I am new to Adobe Stock. While trying to add potential images to a new library I accidentally licensed photo #156192580. Is there a way to unlicense this photo? I have not downloaded this image.

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correct answers 1 Correct Answer

Adobe Employee , Feb 12, 2018 Feb 12, 2018
Hi Maxim,Unfortunately there is no way of unlicensing the image which has been licensed once through the Adobe Stock website.I apologize for the experience that you've faced on our website.I have added 1 licenses to your account which you can use for a different image.Let me know if that helps!Thanks,Sheena

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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Hi Maxim,

Unfortunately there is no way of unlicensing the image which has been licensed once through the Adobe Stock website.

I apologize for the experience that you've faced on our website.

I have added 1 licenses to your account which you can use for a different image.

Let me know if that helps!

Thanks,

Sheena

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New Here ,
Feb 12, 2018 Feb 12, 2018

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Thank you so much Sheena! I really appreciate your help.

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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You are welcome!

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Explorer ,
Aug 27, 2018 Aug 27, 2018

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For a permanent, non-refundable purchase, you should have a confirmation dialog.  Especially when the icon is misleading.  It shows "add to cart", which is NOT the same thing.

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Adobe Employee ,
Aug 27, 2018 Aug 27, 2018

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Hi there,

Please see the response in the thread: Licensed the wrong image

Regards,

Twarita

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New Here ,
Apr 28, 2020 Apr 28, 2020

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I just had the same thing happen. I tried to add photo 277086418 to my Library but accidentally licensed it. I did not download the photo, nor do I want to use it. Please help.

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New Here ,
Mar 31, 2020 Mar 31, 2020

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Hi! I'm having the exact same problem. Wanted to add a photo to my library, but accidentaly licensed it. It's photo #259715807.

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New Here ,
Jun 26, 2020 Jun 26, 2020

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I, too, have had this same issue. Item #324811156 is the one in question for me. The buttons on the thumbnail gallery are extremely problematic and without a confirmation dialogue, it's too easy to accidentally license something.

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New Here ,
Jun 26, 2020 Jun 26, 2020

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Exactly! A confirmation dialogue would probably solve this problem 99% of the time. Unfortunately, I've not received a response or a credit like others who have posted here.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Same issue here. You should not be able to license without a second click. That seems like a recipe for headaches on Adobe's side. Item #297500066

I signed up two days ago, went to highlight something to show a coworker and lost a license? Something seems weird about that.

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