Unlicense/Return Image

New Here ,
Aug 08, 2017

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I accidentally clicked the "License & Open" icon when i was just trying to expand the image. Searching the forums indicates that there is no way for me to 'cancel' or 'return' this accidental license myself. How to go about it?

Edward,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Unlicense/Return Image

New Here ,
Aug 08, 2017

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I accidentally clicked the "License & Open" icon when i was just trying to expand the image. Searching the forums indicates that there is no way for me to 'cancel' or 'return' this accidental license myself. How to go about it?

Edward,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Aug 08, 2017 0
Adobe Employee ,
Aug 09, 2017

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Hi Tony,

Could you please provide me the image number that you have accidentally licensed so that I can further help you with the issue?

Regards,

Twarita

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Aug 09, 2017 1
New Here ,
Jul 24, 2018

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I accidentally did the same, can you help me?

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Jul 24, 2018 0
Adobe Employee ,
Jul 24, 2018

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Hi Edward,

Please share the File ID which you have accidentally licensed so that we can further assist you,

Regards,

Twarita

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Jul 24, 2018 1
New Here ,
Jul 25, 2018

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Hello,

The File ID is 74413191

Thank You

On Tue, Jul 24, 2018 at 4:49 PM, twaritar3263062 <forums_noreply@adobe.com>

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Jul 25, 2018 0
Adobe Employee ,
Jul 26, 2018

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Edward,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jul 26, 2018 1
New Here ,
Jul 26, 2019

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I also have an image that I would like to unlicense - #269282755.

Thank you,

Connie

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Jul 26, 2019 0
New Here ,
Jul 26, 2019

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Oops...just looked through my entire library - I also would like to unlicense this one: #272720240.  (I got them both when I first subscribed and didn't quite understand the process.)

Thanks again -

Connie

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Jul 26, 2019 0
Adobe Employee ,
Jul 29, 2019

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Hi Constancen32350477,

I have added two replacement licenses to your account.

Hope that helps!

Thanks

Kanika

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Jul 29, 2019 1
New Here ,
Aug 05, 2019

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Hi! I did the same thing on accident! Well, I thought I had the right picture I wanted to buy it, but then it wasn't.

Order number: ADB069958204

The image I bought was FILE #: 77999504

But the image I want to buy is FILE #: 77999497

Can you help me?

Thank you!

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Aug 05, 2019 0
Adobe Employee ,
Aug 06, 2019

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Hi Lanita,

I have added a replacement license to your account.

Hope that helps!

Thanks

Kanika

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Aug 06, 2019 1
New Here ,
Aug 06, 2019

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Thank you so much! Got the right image this time!

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Aug 06, 2019 0
Adobe Employee ,
Aug 07, 2019

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You're Welcome.

Have a great week!

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Aug 07, 2019 0
New Here ,
Oct 13, 2020

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Hello today by mistake I licensed an image, can you help me?

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Oct 13, 2020 0
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