unused credits renewal

New Here ,
Dec 04, 2020 Dec 04, 2020

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Hi, what happens to unused credits in Adobe Stock, when I change my current plan to a smaller plan

e.g. I renew with a 10 assets p. month plan instead of the 40 assets p.month

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Plans and purchase

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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@juliaw19067953  if you switch to a "smaller plan" you will use lose any unused quota.

EBQ

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New Here ,
Dec 11, 2020 Dec 11, 2020

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Hi, 

 

are you sure? An Adobe Stock Sales Specialist told me that the customer will lose the unused credits if they are renewing their license with a smaller plan. We are talking about the Adobe Stock TEAMS license. 
Please help, we need the correct answer to that, before the customer loses all their credits. 

 

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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@juliaw19067953,

Apologies, there was a typo in my reply. Same would apply to a team.

 

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