Unused licenses are gone!

New Here ,
Jan 21, 2019

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Hi Adobe Stock Support Team,

I have an active 3-images/month plan and had over 80 unused licenses in my account. Since last week there are only 12 left. Is there a reason why this happened? I thought, that the plans include a rollover of benefits, which ensures that unused licenses continue to be available in my account?

Thanks for your help!

Anna

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

the 3 images plan gives you:

3 standard assets a month

2999 /mo

  • Cancel anytime
  • No annual commitment
  • Additional standard assets: 9,99 €/ea
  • Rollover up to 36 standard assets with plan renewal

So there should be 36 assets in you account and no 80 and they should stay.

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Unused licenses are gone!

New Here ,
Jan 21, 2019

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Hi Adobe Stock Support Team,

I have an active 3-images/month plan and had over 80 unused licenses in my account. Since last week there are only 12 left. Is there a reason why this happened? I thought, that the plans include a rollover of benefits, which ensures that unused licenses continue to be available in my account?

Thanks for your help!

Anna

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

the 3 images plan gives you:

3 standard assets a month

2999 /mo

  • Cancel anytime
  • No annual commitment
  • Additional standard assets: 9,99 €/ea
  • Rollover up to 36 standard assets with plan renewal

So there should be 36 assets in you account and no 80 and they should stay.

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48

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Jan 21, 2019 0
Most Valuable Participant ,
Jan 21, 2019

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This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Jan 21, 2019 1
New Here ,
Jan 21, 2019

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Hi John,

thanks but the only option helpx support gives me is the community forum community.JPG

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Jan 21, 2019 0
Adobe Community Professional ,
Jan 21, 2019

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the 3 images plan gives you:

3 standard assets a month

2999 /mo

  • Cancel anytime
  • No annual commitment
  • Additional standard assets: 9,99 €/ea
  • Rollover up to 36 standard assets with plan renewal

So there should be 36 assets in you account and no 80 and they should stay.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 21, 2019 0
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