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Back in September 5, 2018, I was looking thru graphic design templates.
I downloaded about 2 dozen template previews to my computer.
Unknown to me, I found out today that Instead of previews being downloaded, I accidentally purchased them.
Now I have about 2 dozen purchases that I might never use.
Is there any way I can get those purchases credited to our account? please, help.
Thank you
Lee,
Since these are a lot of files, I would request you to contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
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Hi Lee,
Sorry to hear that.
Can you please share the file IDs which you have accidentally licensed so that we can further assist you?
Regards,
Twarita
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Hi Twaritar,
Thank you for the fast reply.
These are the IDs:
#174265465
#199318225
#174075030
#174078846
#187024246
#195246096
#187065203
#187029864
#183551471
#174289165
#187024934
#181152538
#174605972
#183254874
#174076129
#199317731
#174265435
#174291220
#174091015
#174065266
#174080704
#174090273
#206272737
#174301707
Do you need my account or my company account name?
Thank you again
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Lee,
Since these are a lot of files, I would request you to contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita