Unwanted Adobe Stock Purchases that I Didn't Know about

New Here ,
Oct 02, 2018 Oct 02, 2018

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Back in September 5, 2018, I was looking thru graphic design templates.

I downloaded about 2 dozen template previews to my computer.

Unknown to me, I found out today that Instead of previews being downloaded, I accidentally purchased them.

Now I have about 2 dozen purchases that I might never use.

Is there any way I can get those purchases credited to our account? please, help.

Thank you

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Adobe Employee , Oct 02, 2018 Oct 02, 2018
Lee,Since these are a lot of files, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

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Adobe Employee ,
Oct 02, 2018 Oct 02, 2018

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Hi Lee,

Sorry to hear that.

Can you please share the file IDs which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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New Here ,
Oct 02, 2018 Oct 02, 2018

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Hi Twaritar,

Thank you for the fast reply.

These are the IDs:

#174265465

#199318225

#174075030

#174078846

#187024246

#195246096

#187065203

#187029864

#183551471

#174289165

#187024934

#181152538

#174605972

#183254874

#174076129

#199317731

#174265435

#174291220

#174091015

#174065266

#174080704

#174090273

#206272737

#174301707

Do you need my account or my company account name?

Thank you again

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Adobe Employee ,
Oct 02, 2018 Oct 02, 2018

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Lee,

Since these are a lot of files, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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