Contact Adobe customer care and ask for a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
I was able to review your recent contact with customer care team but I see that your issue was not fully resolved and though your initial case was closed. I've asked one of our customer care leads to reach out to you and someone did leave a voicemail for you. Please follow up with the agent so we can resolve this issue for you.