URGENT: Problem with Account

[maxmor1971]

I changed the credit card, but the account is locked.

[twaritar3263062]

Hi Massimiliano,

We apologize for the inconvenience caused to you.

Can you please translate the error message in English?

You may also contact Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

[WendellaBee]

Hi MM,

This message appears when your subscription has been suspended due to payment issue. I've looked up your account using the Adobe ID you use on the forums and see that the subscription is no longer suspended. Can you please log out of your browser, clear your history and sign in again? The message should no longer appear. If it does please reply to this thread so we can assist you further.

EBQ

[maxmor1971]

Hi EBQ,

I deleted the history and left the account, but the problem remains.

I have also changed the method of pagely, but the error remains

Thanks

Massimiliano Moriggi

Il giorno ven 28 set 2018 alle ore 19:56 EvilBugQueen1 <

forums_noreply@adobe.com> ha scritto:

URGENT: Problem with Account created by EvilBugQueen1

<https://forums.adobe.com/people/EvilBugQueen1> in Adobe Stock - View

the full discussion <https://forums.adobe.com/message/10647095#10647095>

[WendellaBee · Accepted solution]

Thanks Massimiliano,

I'm going to report this to our engineering team. Let me send you a private message for additional information.

EBQ