Used credits on wrong stock footage

New Here ,
Feb 12, 2019

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I accidentally used my credits on a stock video that looked similar to the one I really wanted to use my credits on and now I have no credits. I was curious if I could refund my credits somehow and get the correct stock footage this time. If anybody could help I would deeply appreciate it!

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1 Correct Answer

Adobe Employee , Feb 13, 2019
Sheena Kaul Adobe Employee , Feb 13, 2019
Hi Melissa,I apologize as we don't have any way of unlicensing a file once it is licensed.Please Contact Customer Care for refund requests.Regards,Sheena

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Adobe Employee ,
Feb 13, 2019

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Hi Melissa,

I apologize as we don't have any way of unlicensing a file once it is licensed.

Please Contact Customer Care for refund requests.

Regards,

Sheena

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